Subject: Arabic Language Test - Mohammed Abdullah Bahashwan
From: Mohammed Abdullah Bahashwan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 7 Apr 2021 12:10:26 -0400

| | Foreign Language Screening Test

Name | Mohammed Abdullah Bahashwan     /  (110018) 7799426238    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

We feel sorry for your issue which you are facing with us

Due to your wrong address which is assigned by you , that's why why your order is delayed.

Send us your correct address,  we will update our delivery person to send you the order as soon as possible.

Thanks.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,

We feel sorry for your issue which you are facing with us.

We promise you we will send you new cabinet by our delivery person, you will get it soon

Thanks.

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