Subject: English Language Test - Divyanshu Sharma
From: Divyanshu Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 7 Apr 2021 04:37:04 -0400

Foreign Language
Screening Test

Name

Divyanshu
Sharma    /  (+91) 9719795052
/ [email-masked]

Whats your first
language

English

Based on your
understanding of situation 1 above, assuming you are the customer service
representative, please draft a response to customer's email. Please make sure
that your email is grammatically correct and properly formatted.

Dear XYZ,

Greetings!

We want to inform you that, the address you provided to deliver the bag was
found wrong. Our courier service persons tried to contact you but couldn't
connect you. Please provide the right deliverable address. So that we can
deliver your bag on time. Thank you.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
Abdul,

Greetings!

We feel sorry for the problems caused to you. As per your request, our
installation team will come at your place by tomorrow to deliver the new cabinet
and to install it. Thank you.