Subject: English Language Test - Adarsh Kumar
From: Adarsh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 7 Apr 2021 04:23:35 -0400

| | Foreign Language Screening Test

Name | Adarsh Kumar    /  (91) 8587004798    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hy Sir,
This mail is in regards to your concern of late delivery. As per our records we found sir that your address which is update in our logs that is not correct according to the courier company. So I request you to mail us your exact correct address so that we can forward it to our courier company.
Thanks& regards
Adarsh kumar

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,
This mail is in refrence to you complaint which youe have mailed. We really appolozies for the inconvinience caused to you. I am taking down your request regarding the changing of you cabinet. And assure you this will not gonna take place any more.
Thankyou
Adarsh kumar

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