Subject: English Language Test - Shraddha Sinha
From: Shraddha Sinha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 6 Apr 2021 09:27:22 -0400

| | Foreign Language Screening Test

Name | Shraddha Sinha    /  (91) 7428463006    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Abc,

Thanks for contacting us.

We have checked the status of your order and found that the address provided by you was incorrect and our delivery person could not reach to you. He even called you but for any reason you didn’t pick the call.

We are really sorry for the same . You can place the order again with the correct address and the money will be refunded as per the company policy

Thanks
Customer support team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Xyz,

Thanks for contacting our customer support team. We are really sorry that you faced such issues with our product.

Our team will visit the address and take a look of the product and if find that scratches are there in the cabinet it will be replaced in a week’s time

Thanks
Customer support team

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