Subject: Arabic Language Test - Musab Eltoum Ismail adam
From: Musab Eltoum Ismail adam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 6 Apr 2021 07:49:41 -0400

| | Foreign Language Screening Test

Name | Musab Eltoum Ismail adam    /  (0091) 8882733756    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello
wish you have a great day
Regarding your order.
It’s actually delivered to the same address,
But the problem is that the address was  not correct,
So we kindly request you to resend the correct address to deliver your order.
Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello
We are sorry to hear that,
Inline to that all the products are super new, rarely to get such complaints.
We will do our best to replace your order with care and revision to not do a such mistake again.
Thank you

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