Subject: English Language Test - Pankaj Kumar Ram
From: Pankaj Kumar Ram <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 6 Apr 2021 07:45:43 -0400

| | Foreign Language Screening Test

Name | Pankaj Kumar Ram    /  (+91) 9831226167    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

Thanks for contacting babyshop.com regarding the order status. Let me assist you with information.

I have checked the account and can confirm that your order was placed and dispatched successfully on xx/xx/xxxx. However, I can see that our courier partner has attempted to deliver the product at your delivery address. As per courier partner, delivery address is incorrect.

I request you to confirm your address so that we can update and arrange to deliver your order within 3 working days.

If you have any further queries, pleas reply back on this email. We will be happy to assist you.

Regards,
BabyShop.com
Pankaj Kumar Ram

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,

Thanks for contacting Homebox regarding the TV cabinet.

As I can understand by your email, that you are unhappy with the TV cabinet and looking for replacement or refund. I will certainly help you with information.

I have checked the account and confirm that TV cabinet was delivered to you on **/**/**** and it was installed after 3 days that is on **/**/****. As per our refund policy, you can only avail refund if you had made any dispute within 3 days after the delivery. However, you are still eligible for replacement and I will help you with that.

I have placed the replacement order of your TV cabinet. It will be delivered to you within next two working days. At the same time, our engineer will also visit so that disputed TV cabinet can be uninstalled and new one is installed.

If you have an further query, please reply on this email or you can also contact our customer support team at 13456789.. 24 hours.

Regards,
Homebox
Pankaj Kumar Ram

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