Subject: English Language Test - Anmol Singh
From: Anmol Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 6 Apr 2021 04:58:25 -0400

Foreign Language
Screening Test

Name

Anmol
Singh    /  (91) 7415186671
/ [email-masked]

Whats your first
language

English

Based on your
understanding of situation 1 above, assuming you are the customer service
representative, please draft a response to customer's email. Please make sure
that your email is grammatically correct and properly formatted.

Dear Sir,

Sorry for the inconvenience ,As I can see your order has been successfully
placed but still not delivered to you. I want to inform you the address you have
mentioned is incorrect as confirmed by our courier service, So kindly provide us
the correct address so that we can reach to you as soon as possible. In case of
any other queries please reach out to us at +91 9767899980

Thanks & Regards

Anmol Singh

Customer Service Executive

Amazon. Inc

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
Abdul,

Thanks for purchasing the product from our e-commerce shop, As I can see you
have faced problems while Installing the TV, But sorry to inform you Sir as per
our policy we cannot return your money but we can replace the product with new
one.

In case of any other queries please reach out to us at +91 70000-70000

Thanks

Anmol Singh

Customer Service Executive

Amazon. Inc