Subject: English Language Test - sachin kumar
From: sachin kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 6 Apr 2021 04:44:32 -0400

Foreign Language
Screening Test

Name

sachin
kumar    /  (9953065427) 9953065427
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

First of
all, please accept my sincerest apologies for the delivery of shipment to your
wrong address. We started a formal inquiry in this regard and discovered that
the error happened at one of our fulfillment centers and the wrong order was
recorded in your name. We have instantly taken steps to correct the error and
instituted counter measures which will prevent the occurrence of such an error
in future.

We have also put your order on priority so the shipment is delivered at the
earliest.  Our company values each and every customer and will do everything to
keep them satisfied and happy.  So, please once again accept our apologies. We
understand that this mistake might have caused you some inconvenience. We hope,
this slight discrepancy in our service will not put any strain in our
relationships. If you want to talk to us in this regard, we will be happy to
answer your concerns. Kindly use the toll free number at the bottom and me or
someone from my team will get in contact with you. You can also contact us by
replying this e-mail.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

I’m
sorry for the trouble you’ve been having with our installation team my team
and I are doing everything we can to resolve this as fast as possible.

In order to support you through this, I need some information from you. Could
you tell me when the team installed your television ,didn’t you notice same
time because as per the team they are not sure about the same trouble you have
but still we are working to resolve it earliest  will  resolve your trouble
with an alternative solution. Thank you for your patience and let me know if I
can help in any way.

I apologize again for any inconvenience.