Subject: English Language Test - Kirti Chhabra
From: Kirti Chhabra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 6 Apr 2021 04:32:58 -0400

| | Foreign Language Screening Test

Name | Kirti Chhabra     /  (91) 8800238111    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello xxx,

This is to inform you that the address provided at the time of delivery is showing incorrect. Kindly share the complete address once again along with the landmark to match the pin code and deliver it on time.

Rest assure you will get the delivery at the earliest

Xxx

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi XXX,

We understand you concern regarding the scratches and we are extremely sorry for the inconvenience caused. We will check that immediately and replace it at the earliest.

Please be informed that installation happened as per the standards so installation charges will not be waived off as our team suggest before installation to check the product.

Regards,
Xxx

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