Subject: English Language Test - shalini sikarwar
From: shalini sikarwar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 6 Apr 2021 04:14:21 -0400

| | Foreign Language Screening Test

Name | shalini sikarwar    /  (+91) 8839481362    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Mam,

As you have ordered the hand bag from our online store. we have already shipped the order and handed over to courier company on same day.

The courier company tried to deliver the product but your delivery address is wrong. So i would request you to share the updated address of yours or you can change the address, online also.

Awaiting for your response

Thanks & Regards,
Shalini Sikarwar

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear mam,

I understand your concern. But as per our policy i would request you to share the picture of the cabinet that has scratches. So that we can verify it and then we can proceed your request for the further procedure of return and then get replaced.

Awaiting for your response.

Thanks & Regards
Shalini Sikarwar

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