Subject: English Language Test - Benitta RS
From: Benitta RS <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 6 Apr 2021 04:10:20 -0400

| | Foreign Language Screening Test

Name | Benitta RS    /  (91) 6382082988    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Thanks for contacting customer support
Received a email to check the status of your order
I am sorry for the inconvenience caused sir.we reached our courier service the address which was mentioned by you was wrong .You can cancel the order and change the address the refund will be initiated once you cancel the order.

Thank you
For further assistance please feel free to contact us

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Thanks for reaching us sir
Received a email for replacing the product
I am sorry for the inconvenience caused sir.we will replace the new product from our end sir.From your end you can initiate return product within 24hrs our team will replace the new product

Thanks for reaching us

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