Subject: English Language Test - Salman khan
From: Salman khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 6 Apr 2021 00:41:47 -0400

| | Foreign Language Screening Test

Name | Salman khan    /  (+91) 9140221079    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

SUBJECT - information of product delivery status.

Dear (customer name)

Thanks for requesting information on your order delivery status.
I am pleased to share the following detail.

As per your request, i would like to inform you that we dispatched your order the very same day you make order placement, but somehow reason your delivery address was not found by delivery agent. So it's not delivered yet.
We are delighted to help our customer like you who facing trouble for their products.
Here is the link for changing your address mentioned on the order (LINK), please go through the link and mention correct address, so that delivery agent should contact you soon.

You can find further information here.
(LINK)

Please let me know if you need anything further assistant and i would happy to help you.

Thank you
Salman khan

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,
Thanks for requesting information on TV Cabinet for return or refund.
I am pleased to share the following detail.
{Redirect Abdul mail}
As i knew that you are facing some issues regarding your latest purchase of TV Cabinet,
I am happy to help you regarding that, as i understand you want to return or refund for your purchase of TV Cabinet because it was get scratch on it while installing that.
Mr. Abdul i regret to inform you that sometime the installation get this type of issue's. I like you to manage if you can but if you really want to return or refund we will try our best and manage a return for your product if you feel unhappy.
Please give us 48hrs for that we will resolve your issue, and manage a pickup for you order.

For further any assistance please feel free to contact us.

Thank you
Salman Khan

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