Subject: Arabic Language Test - Mohammad Tauquir Alam
From: Mohammad Tauquir Alam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Apr 2021 17:23:56 -0400

| | Foreign Language Screening Test

Name | Mohammad Tauquir Alam    /  (091) 8051357099    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear.Costmer
Please accept our sincere apologies for the in convinenien that has been caused to you due to the late delivery for your order.we always priorities complete satisfaction to our costumer and make sure that the product reach them within specified time limit. unfortunately in your case certain situations cam up suddenly and we failed to dispatch the your order within planned time frame. We are extremely apologize for what you have experienced and I am assuring you that your order will be reached within 24 hours

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | عزيزي الزبون.  شكرًا لك على تواصلك معنا بشأن منتجك المعيب ، نحن نأسف حقًا لأن خزانة التلفزيون لديك بها العديد من الخدوش وتريد استبدال خزانة التلفزيون الخاصة بك ، لذا انتقل إلى سياسة الشركة وإذا كان هناك تبادل متاح ، فمن المؤكد أنه سيتم استبداله

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