Subject: English Language Test - Balmukund Kumar
From: Balmukund Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Apr 2021 14:34:02 -0400

| | Foreign Language Screening Test

Name | Balmukund Kumar    /  (110067) 9650186476    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Mukesh,

We are really sorry for not reaching to your given address which have been provide by you. Our courier was trying to trace your location, but your location was wrong to deliver the product and also ccontacted many times to reach you. Basically our online selling process run's through the right communication, what we get through our customers, according to that we proceed to the our courier company, and courier company takes the responsibility to deliver the product.

Whenever you order any kind of product through online please provide right address, so we can easily deliver your order as per which have you ordered.

Thanks from
babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

We are sorry about your inconvenience, our team will to reach you shortly, our team will check the problems which have you seen or faced, otherwise we will change your Unit which have you bought TV Cabinet last week.

Your complaints have been registered successfully.

Thanks from
Snapdeal.

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