Subject: English Language Test - Brinda vathi
From: Brinda vathi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Apr 2021 13:01:49 -0400

| | Foreign Language Screening Test

Name | Brinda vathi    /  (110091) 8512804997    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

Thank you for your order! We wanted to inform you that, our courier is unable to deliver you and when we went to process your order. Our vendor kicked it back saying they got wrong address. Please provide the correct living address, so that our courier person can deliver the product to you. Please let us know, as soon as possible

thank you!

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Thanks for your message, we will be happy to instruct you how to return the item for a full refund.
Please return the item using the following instructions:

courier will pick up your return package on the next business day.
An adult must be present.
Please print the attached label at any time and attach it to the original box came with the product.

as soon as it will be received back in our warehouse, you will be fully replacement .

Thankyou!

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