Subject: Arabic Language Test - Faisal Farooqui
From: Faisal Farooqui <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Apr 2021 12:16:43 -0400

| | Foreign Language Screening Test

Name | Faisal Farooqui    /  (+91) 7004655314    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi ma'am

Thanks for reaching out! I have an answer to your question about the status of your order.

I'm very sorry for the late delivery but me and my team are doing our best to reach out to you. Ma'am there is a problem in your delivery address so I would like to know your delivery address, ma'am kindly reply this email with your delivery address. As I'm checking the status of your order, it's just at the nearest courier service to you but our courier partner is facing some problem regarding your delivery address. So kindly reply this email with your delivery address so that your order can be delivered at the earliest.

If you have any more questions or come across any other issue, let me know, I’ll be happy to help.

Have a great day.

Faisal Farooqui
Customer Service representative
babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul

Thanks for letting us know about this faulty product. We'll do our best to assess the problem and determine exactly what went wrong with your product.

In the meantime, we're very sorry about the product you received and please accept this replacement product that I've personally assessed for performance.

We'd like to offer our sincerest apologies for any inconvenience this may have caused. We hope you continue to enjoy using our product and we are happy to answer any questions or concerns you may have.

Please feel welcome to contact our support team at [phone number], or reply to this message and we'd be more than happy to help.

Thanks,

Faisal Farooqui

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