Subject: English Language Test - Manisha kaushik
From: Manisha kaushik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Apr 2021 09:55:02 -0400

| | Foreign Language Screening Test

Name | Manisha kaushik    /  (91) 9354030827    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | Firstly I'll make sure that customer feel free that the order will reach out to him/her than I'll ask for the correct address then once order come back to us after that we will resend again on the correct address and also advise to make sure in future to put proper correct address.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | firstly I'll apologize for the inconvenience that happen then I'll tell the customer about the policy and procedure, and make sure that customer get the best resolution at the end so he feel safe and happy to shop us again.

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