Subject: English Language Test - Dipesh Goel
From: Dipesh Goel <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Apr 2021 08:26:44 -0400

Foreign Language
Screening Test

Name

Dipesh
Goel    /  (+91) 8447402468    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear Customer,

As per your query regarding the hand bag you ordered from our online store we
checked the order status and it is marked as the delivery was attempted by our
courier team and found that the address mentioned while placing the order was
wrong. I would like to suggest you to please check the address and update it
then our team will be able to deliver the hand bag to you. Feel free to reach
out to us in case of any other query.

Thanks and Regards,

Babyshop team

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
Abdul,

We are very sorry for the situation you have faced due to our installation
team.

As you have mentioned the TV Cabinet you order has lot of scratches after the
installation is done. I am forwarding your complaint and the concerned team will
visit to get the Cabinet checked and if they also found the issue is still there
then your TV Cabinet will be replaced and installed without any extra charges.
In future if you face any issue from Homebox team then please reach out to
us.

Thanks and Regards,

Homebox Team