Subject: English Language Test - Isha Gangwar
From: Isha Gangwar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Apr 2021 07:54:44 -0400

| | Foreign Language Screening Test

Name | Isha Gangwar    /  (91) 8174888841    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Xyz,

Thank you for informing us for your undelivered order of handbag. Please accept my apologies on behalf of Babyshop.com for delayed shipment.

We have checked to find out the reason why the shipment was delayed. The courier partner has marked the recipient address as incorrect. I would request you to please share the updated correct address, so that we can successfully deliver the order on priority basis at your doorstep.

However, we deeply regret the inconvenience caused to you.

Regards,
ABCD
Customer service Associate
Baby shop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Thank you for writing to Babyshop.com for one of your recent orders. We do take our Customer requests, comments and enquiries very seriously and do try to resolve them in the best way possible.

Unfortunately, we won’t be able to accommodate your request for return, refund or exchange of TV Cabinet that you have ordered from us last week as the return window of the shipment was expired day before yesterday i.e on 3April2021. We won’t be able to take any action on the order once the return window is expired, we would request you to please contact the brand manufacturer for the same.

We appreciate your contacting to Babyshop.com. We value your business and look forward to serving you. Please write to us anytime if you need help for anything another in the future.

Regards,
Xyz
Customer service Associate
Babyshop.com

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