Subject: English Language Test - Himanshi Himanshi
From: Himanshi Himanshi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Apr 2021 07:24:15 -0400

Foreign Language
Screening Test

Name

Himanshi
Himanshi    /  (91) 72910464842
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Sir,

The delivery address provided by you is not valid and our delivery person tried
to reach the given address but was not able to find the same, the handbag is
safe with the courier service and we will update your correct address after you
provide us with the same, the bag will be provided to you after the problem is
resolved. Sorry for the inconvenience.

Based on the
Situation 2 above, please draft an email response to the customer. You don't
necessarily need to know the policy of the brand, but use the best practice from
e-commerce companies that you've shopped from so far to know the
policies.

Sorry sir for the problem you faced, we will look
after the situation and send our person to inspect the cabinet, after the
inspection, we will let you know about the policy of  changing the cabinet.

Thank you

Homebox team