Subject: English Language Test - Pragatika Srivastava
From: Pragatika Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Apr 2021 07:23:43 -0400

Foreign Language
Screening Test

Name

Pragatika
Srivastava    /  (91) 8755499584    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hello Sir/Mam

Greetings from XYZ.com

I am Pragatika your Customer Service Representative. I have received your query
regarding the delivery of your order. The order is being shipped by us but after
having a conversation with or courier partner we got to know that the address
given by you is wrong and we are unable to track the address given by you, We
request you to kindly recheck the address and send it to us on our mail id so
that we can get the product deliver at your doorstep.

Thanks and Regards

Pragatika

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi
Sir/Mam

Greetings from Homebox Team,

I am Pragatika your Customer Service Representative

We have received your mail related to the product installed by our team today.
We learned that your noticed too many scratches on the product.

We are sorry for the inconvenience caused to you. We will replace the product
with the new product within two working days.

Kindly excuse us for the issue you have to face regarding the installation of
your product.

Thanks and Regard

Pragatika