Subject: English Language Test - Bhupendra Rawat
From: Bhupendra Rawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Apr 2021 07:03:52 -0400

| | Foreign Language Screening Test

Name | Bhupendra Rawat    /  (201013) 9643780979    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | Dear customer, we are sincerely apologise for your inconvenience. Your courier delivery was delayed because of the wrong delivery address on the courier. Our team is trying to deliver your order at the right address as soon as possible, so please do cancel your order.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | Dear Abdul, We are extremely sorry for this type of unexpected behavior from our sides. As to your recommendation, our team will try to change your order with a new one in a respectful manner. We will refund your money if you are dissatisfied with the new unit.

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