Subject: English Language Test - Priyanka Kumari
From: Priyanka Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Apr 2021 06:40:42 -0400

| | Foreign Language Screening Test

Name | Priyanka Kumari    /  (301413) 6367603144    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

I know that this has to be frustrating to you. I’m happy to help you.Call them as soon as you can and they can help you update your address. To save you time, I’ve provided your tracking number at the end of this message. Please let me know if I can help in any other way.
Thanks.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul
I am sorry to hear you're not happy with our product.As we arrange that, though I would love to understand your situation better and see if there's any other way we can help.

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