Subject: English Language Test - Gaurav Gupta
From: Gaurav Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Apr 2021 06:34:57 -0400

| | Foreign Language Screening Test

Name | Gaurav Gupta    /  (91) 8800669547    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Sir/ Madam

Greetings!

Thank you very much for contacting us.

Firstly please accept our sincere apologies for the inconvenience caused.

We had checked your order status and came to know that your order was dispatched same day. The courier company tried to deliver your order but unfortunately they didn’t found the given address.

In this case, we would request you to kindly reconfirm your address once again and we’ll try to deliver your order within next 24-48 hrs.

Thank you very much for your understanding and patience.

Looking forward to hear from you soon, in case of any further complaint/ greviances.

Regards
ABC

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Sir/ Madam

Greetings!

Thank you very much for contacting us.

Firstly, please accept our sincere apologies for the inconvenience caused due to damaged product.

Please allow us time for next 24-48 hrs. and we’ll replace the damaged product.

Thank you very much for your patience and understanding.

We would love to serve you again in case of further complaint, if any.

Regards
ABC

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