Subject: English Language Test - Diksha Dixit
From: Diksha Dixit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Apr 2021 06:08:11 -0400

| | Foreign Language Screening Test

Name | Diksha Dixit    /  (+91) 6396049637    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Sir/ Ma'am,
your order has been dispatched 14 days back. Our courier person delivers the same to the given address but the given address is wrong. We would suggest you call our technical help staff and provide the correct address. So that you can check the status of your order without any inconvenience.
Thank you and Regards

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Sir,
We are so sorry to hear about the inconvenience you face. The policy produce by Homebox doesn't allow the money return option. Plus we also consider your request to replace the cabinet after taking it to the installation team.
thanks and regards
Homebox Team

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