Subject: English Language Test - Shekhar Chauhan
From: Shekhar Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Apr 2021 05:56:05 -0400

| | Foreign Language Screening Test

Name | Shekhar Chauhan     /  (+91) 8920417619    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

“Hi [Customer Name ],

Thank you for showing trust on our products, but there is a little bit of misunderstanding between us, address provided by you is wrong . Could you please let me know what is the correct address ? I’d love to help where I can and pass along your address to our team, but I need just a bit more information before doing so.

I understand how it can be frustrating  and not have it meet your expectations, so hopefully, we can get this sorted out for you. If not, I’ll be happy to issue you a refund.

Thank you

[REP Name]

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear {Customer Name},

Thank you for notifying us concerning the faulty product that you purchased from our site at {location } on {date}. I am sorry to hear that TV Cabinet did not meet the high standards of our company.

I would like to apologize on behalf of {company} for the inconvenience this has caused you. We strive to create durable, quality products, and I would like to assure you that the particular product you purchased was an unfortunate anomaly.

Please {instructions on how to return the product} and send it to {address} by {date}. We will send you a replacement within {number} days after receiving the defective product.

I am also happy to {further reparations} in order to compensate you for the inconvenience. Thank you for your loyal patronage of {company}.

Sincerely,

{Sender Name }

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