Subject: French Language Test - Dinesh Kumar
From: Dinesh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Apr 2021 01:07:14 -0400

| | Foreign Language Screening Test

Name | Dinesh Kumar    /  (91) 9810876949    / [email-masked]
Whats your first language | French

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello
Mr Customer

We received an email regarding the order you placed. We are sorry to hear that you still haven't received your order and it's been a while however the reason for not receiving the order is your mailing address with courier company was not the correct one hence we request you to kindly get your address updated at the earliest.

We regret for the inconvenience caused. We appreciate your cooperation.

Thank you for contacting us.

Yours sincerely
Baby shop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello
Mr Customer

We hope you are keeping well under the present conditions.This email is in return
of your email to us regarding TV Cabinet.
We are sorry to hear that TV Cabinet has got scratches on it and this is certainly not a good thing.
Well we are here to help you with that regarding return or replacement however we will also request you to kindly look for the product policy on the product page from where you ordered it. It is because different products have different policies be it return, replacement, exchange.

We regret for the inconvenience caused and value your time and patience.

Yours Sincerely
Homebox Team

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