Subject: Arabic Language Test - Md Sufyan
From: Md Sufyan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 4 Apr 2021 15:34:04 -0400

Foreign Language
Screening Test

Name

Md Sufyan
/  (+91) 9718809262    / [email-masked]

Whats your first language

Arabic

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hi sir,

We are thankful to you and your relation with us, you are our valuable and
important customer, we respect you and your relation with us.

we are very sorry for the inconvenience happened to and we apologise to you for
that.

To serve our customers and give our best to them is our priority, we are always
happy to serve our customers and it is our duty.

Being an honest and professional company we assure you to deliver your order as
early as possible,

We are very thankful to you and your relation with us.

Thank you once again and have a nice day.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies. (ANSWER IN ARABIC)

أهلا وسهلا ومرحبا بك

أنت عميلنا القيم المحترم نحن نحترم علاقاتك
معنا و نعتذر لكل مشكلة وقعت لك

ونحن آسفون جدا لكل تأخير ومشكلة واجهتها

نحن مسرورين جدا بخدمة عملاءما

نحن نؤكدك أننا نحن شركة محترفين يقع هذا
قليلا جدا منا ونؤكد تبديل وحدة مع أخرى، هذه
أولويتنا   ومسؤليتنا

أخيرا نشكرك و علاقاتك معنا و نعتذر لكل مشكلة

وقعت لك ونؤكد تسليم طلبك في أقرب وقت ممكن

مع السلامة

IN ENGLISH: Please tell us in your opinion
what is the difference between a Debit Card and a Credit Card?

Through debit card and can withdraw the cash from his account
through amt machine or can make a payment through the debit card.

If you have no money in your account and want to buy something, debit card
company will pay the money on your behalf and then you have to return the money
to the company.

IN ENGLISH: Please tell us in your opinion
what are the most important factors for success of any e-commerce
company?

Honesty and professionalism are most important
factors for the success of any e-commerce company.

What is your
proficiency in English (in your opinion)

4/5

What is your Proficiency in Arabic (in
your opinion)

5/5