Subject: Arabic Language Test - Md Alaul Haque
From: Md Alaul Haque <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 4 Apr 2021 11:37:22 -0400

| | Foreign Language Screening Test

Name | Md Alaul Haque    /  (+91) 7280895125    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer.
Thank you for your Email, we are glad to hear from you and sorry for the inconvenience you are facing but don't worry we take customers query at priority and seriously and we are here to address and resolve your issue. All I ask you to please send your Name, Mobile No and Order No so that we can track your order and deliver current status of your purchased item.
If you have any other query feel free to contact us any time, we are here to serve you and your trust matters me.
Best Regard
Name.......
Customer Care Executive.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. (ANSWER IN ARABIC)

عزيزي الزبون
أولا نشكرك على بريدك وعلي الثقة التي أوليتها لنا ووجودك في قائمة زبائننا تسعدنا للغاية ويحزنني معرفة أن يوجد اضطرابات في المطلوب وأنت غير راض بها. ونحن نقدر مدي الشعور الذي أنت فيه ولكن لا تقلق سنجد حلا لمشكلتك في أقرب وقت ممكن ولا أطلب منك سوي إرسال رقم الطلب مع رقم الهاتف لنتفحص الأمور وليسهل لي رفع الشكوى إلي مديرنا للشركة ونعود إليكم بأحدث التطورات التي ستحدث.
شكرًا لك على شرائك واختيارك من منتجاتنا والرجاء إخبارنا إذا كان بإمكاننا فعل أي شيء آخر للمساعدة.
لكم شكري مجددا مع أطيب التمنيات
الاسم........
خدمة العملاء

IN ENGLISH: Please tell us in your opinion what is the difference between a Debit Card and a Credit Card?

There are many differences between Debit card and credit card some of these are as mentioned :
1.Eligibility : it means Credit card is for everyone but Debit card is allocated only for eligible person.
2.EMI Option : Debit card has no EMI option while credit card provides this option.
3.Transaction : While transferring money or paying someone the money will be deducted directly from personal account while using card bank or the relevant company pays on behalf you and you have to pay these money to bank within deadline.
4.Bill and Statement : Debit card provides no bill or statement facility and Credit card has this facility.
5.Annual fees: Debit card has minimal fees but Credit card maintenance charge is much high.

IN ENGLISH: Please tell us in your opinion what are the most important factors for success of any e-commerce company?

1. Regulating product price.
2. Elimination of technological illiteracy.
3. Easy accessible and mobile friendly website.
4. Eye on social media trend.
5. Easy check out and payment system.
6. Effective navigation and search engine
7. Maintenance of product quality.
8. Easy return or exchange policy.
These are among factors for a successful e commerce.

What is your proficiency in English (in your opinion) | 4/5
What is your Proficiency in Arabic (in your opinion) | 5/5

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