Subject: Arabic Language Test - Rayees Ahmad
From: Rayees Ahmad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 3 Apr 2021 08:58:52 -0400

Foreign Language
Screening Test

Name

Rayees
Ahmad    /  (87574) 57716    / [email-masked]

Whats your first language

Arabic

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear customer,

Greeting of the day!

I am pleased to contact you regarding the handbag that was ordered by you from
our online store 14 days ago and  it is one of our priorities as we provide
facilities and services for our customers to satisfy them.

Our delivery company which works with us to deliver goods and commodities to the
customers, has tried to  deliver the handbag to you at the address provided by
you at the time of purchase but it was not able to do so because you are not
present at that address.

So you are herewith highly solicited to update your address where you are
currently living so that we can initiate the delivery process according to our
policies.

Warm greetings

Rayees Ahmad

Customer service executive

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies. (ANSWER IN
ARABIC)

عزيزي الزبون،

تحية وسلاما!

أشكرك  أولا على أنك اتصلت بنا ويسرني أن
أخبرك بأن رضاء الزبون من أولوياتنا ونأخذها
جديا ويسعدنا مساعدتهم.

نحن متأسفون جدا أنك عانت من هذه المشكلة،
وهذا وضع غير متوقع، فلا تقلق فإننا هنا
لخدمتك.

قد تم بدء العملية لتبديل التلفزيون و سيصل
فريقنا إلي بيتك في غضون خمسة الأيام وفقا
لسياسات الخدمات، و يجب عليك توفير الوثائق
والمستندات للتلفزيون.

التنبيه: ليست هناك خدمة في عطلة نهاية
الأسبوع.

مع احتراماتنا

رئيس أحمد

منفذ خدمة الزبائن

IN ENGLISH: Please tell
us in your opinion what is the difference between a Debit Card and a Credit
Card?

In debit card, we utilise our money deposited in
the bank and in credit card, the bank allows us to spend money and we pay back
to the bank later as per its policy.

IN
ENGLISH: Please tell us in your opinion what are the most important factors for
success of any e-commerce company?

Some of most important factors
are as follows:

Focus on leadership, management and planning strategically.

Provide a search bar that enables costumers to find easily what they need.

Facilitate convenient payment method.

Work on feedback.

What is your proficiency in English (in
your opinion)

5/5

What
is your Proficiency in Arabic (in your opinion)

5/5