Subject: Arabic Language Test - Haithm Abdullah
From: Haithm Abdullah <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 3 Apr 2021 08:01:35 -0400

| | Foreign Language Screening Test

Name | Haithm Abdullah     /  (0091) 8884298611    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Sorry for inconvenience
The address u provided in the website actually was wrong
Please try to correct it

We will try to solve your problems as soon as possible

Do not hesitate to contact us for further information

The support team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. (ANSWER IN ARABIC)

نعتذر عن الخطأ الغير مقصود
وسوف نقوم برفع الأمر إلى الجهة المعنية بذلك للعمل على
حلل هذا الإشكال وفقا لسياسة الارجاع في اقرب وقت
ممكن

لا تتردد في التواصل بنا في حال لديكم أي استفسار آخر نتطلع لخدمتكم لحقا

فريق الدعم

IN ENGLISH: Please tell us in your opinion what is the difference between a Debit Card and a Credit Card?

Debit card allows your to spend money by drawing From the funds u deposit on your account

Credit card allows you to borrow money from the credit issuer up to certain limits

IN ENGLISH: Please tell us in your opinion what are the most important factors for success of any e-commerce company?

1-Low customer acquisition cost
2-healthy margin
3-high repurchase rate

What is your proficiency in English (in your opinion) | 5/5
What is your Proficiency in Arabic (in your opinion) | 5/5

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