Subject: Spanish Language Test - Nikhil Chauhan
From: Nikhil Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 3 Apr 2021 04:05:48 -0400

Foreign Language
Screening Test

Name

Nikhil
Chauhan    /  (+91) 7011073604    / [email-masked]

Whats your first language

Spanish

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Xyz Company

Subject : Correction of Address on order no ....

Respected xyz(consumer name )

Good morning sir/Mam My name is Nikhil chauhan (customer care executive ) from
xyz company. For your inquiry of order no 12.... of hand bag , I would like
inform you that your order was dispatched on xyz date timing .... but was
undeliverable due to wrong address print in the order. kindly correct the
address.

Yours Faithfully

Nikhil chauhan

Customer care Executive

Xyz Company

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

xyz
Company

Subject: Regarding Request of Return/Change of  Tv Cabinet.

Respected Xyz(Counsmer Name)

Good Morning Sir/Mam,My Name is Nikhil Chauhan (Customer Care Executive) from
xyz company.For the request of change/Return of Tv Cabinet of order no ... I
would like to inform u that we care sorry for inconvenience faced by you We have
put up your request forward shortly our technical team will come to your
premises and check and resolve  the request .

Yours Faithfully

Nikhil Chauhan

Customer Care Executive

Xyz Company