Subject: Arabic Language Test - Gaurav Gupta
From: Gaurav Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 3 Apr 2021 03:34:47 -0400

Foreign Language
Screening Test

Name

Gaurav
Gupta    /  (91) 8800669547    / [email-masked]

Whats your first language

Arabic

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hello

Greetings!

Thank you very much for contacting us.

Please accept our sincere apologies for the inconvenience caused. We had checked
and came to know that the courier company had tried to deliver your order but
wasn’t successful due to wrong address as per courier company.

We would request you to kindly reconfirm your address once again and we’ll try
to deliver your order within next 24 hrs.

We would love to serve you again, in case of any further grievances.

Regards

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hello

Greetings!

Thank you very much for contacting us.

Please accept our sincere apologies for the inconvenience caused due to product
quality.

We had noted your complaint and we’ll try to replace your product with in next
24 -48 hrs.

Thanks a lot for your understanding and patience.

Regards