Subject: Arabic Language Test - Mansi Chauhan
From: Mansi Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 2 Apr 2021 15:00:19 -0400

| | Foreign Language Screening Test

Name | Mansi Chauhan    /  (91) 9871868465    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

[email-masked]
Subject; in order to resolve customer's query.

Dear customer,

We have shipped your order on the very day it was placed and handed it to our courier partner.

But, due to error in Default information about the delivery address provided by the customer there's been delay in providing delivery.

I request you to reenter your address via mail as a reply to this mail. We'll try to resolve this mistake as soon as we can and we'll try to deliver your order as early as possible.

Thank you!

Customer's support

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

To [email-masked]
Subject; Resolvement of customer's need

Dear customer,

I understand your issue sincerely but I believe that You have checked your order before installation for any Deformities.

I am sorry to inform you that installed appliance cannot simply get returned or replaced.

The condition of the purchase was mentioned earlier on the website.

Regards,
Customer's support
Homebox team

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