Subject: Dutch Language Test - Karan Gupta
From: Karan Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 2 Apr 2021 12:46:25 -0400

| | Foreign Language Screening Test

Name | Karan Gupta    /  (+91) 9926285277    / [email-masked]
Whats your first language | Dutch

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Mam,

Thank you for sending an Email, as per your query I have checked your order details with our courier team and received an Email from our courier team and they informed me that they tried to deliver your order but your mentioned  address is incorrect that's why your order got delayed.

Kindly share your correct address details on this Email - [email-masked].

we will deliver your order as soon as possible once we receive the correct address.

Thanks & Regards
Karan Gupta

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Sir,

Thank you for sending a email, I am really sorry to hear that you have received an appropriate item from are side,

I am raising your concern to our internal team who look into this matter they will check get back to you with proper resolution.

Do not worry customer satisfaction is our prime moto so we will give you a best possible resolution.

Thanks and Regards
Karan Gupta

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