Subject: French Language Test - Sarthak Srivastava
From: Sarthak Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 2 Apr 2021 11:18:15 -0400

| | Foreign Language Screening Test

Name | Sarthak Srivastava    /  (91) 9140446101    / [email-masked]
Whats your first language | French
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | First of all I will try to contact the courier service to return back my articles because there was a wrong address mentioned on the hand bag
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | I will first of all convenience to Customer as it is ok if there are some scratches because while delivering the order it will happen if customer did not satisfy from my solution I will ask to senior manager of company as per him concern I will take decision further

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