Subject: Dutch Language Test - Karthik Gompa
From: Karthik Gompa <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 2 Apr 2021 09:21:50 -0400

| | Foreign Language Screening Test

Name | Karthik Gompa    /  (201310) 955337919    / [email-masked]
Whats your first language | Dutch

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi

From

babyshop.com team,

Respected Madam,

The current status of your order is undelivered,please make sure that you provide the current address so that our delivery team would successfully deliver your order.

Thank You,
GOMPA KARTHIK.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello,

From

Homebox Team,

Respected Sir/Madam,

We are extremely sorry for the improper services that we have provided, unfortunately a defective product was sent to you please send the pictures of the TV Cabinet to mail provided in the invoice. We will surely get back to you once we go through the pictures.

Thank You,
Gompa Karthik.

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