Subject: Italian Language Test - Chandrakant Maurya
From: Chandrakant Maurya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 2 Apr 2021 09:15:07 -0400

| | Foreign Language Screening Test

Name | Chandrakant Maurya    /  (+91) 9867118808    / [email-masked]
Whats your first language | Italian

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

Sorry for inconvenience!

I have checked and founded that as per my record you have updated incorrect delivery address on booking portal, for that courier is unable to deliver the order. Request to you kindly update the correct address on booking portal.

Regards,
Abc

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Apology for inconvenience!

As per company policy once the product is sold, it can't be returned; however it may be replaced.

Regards,
Abc

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