Subject: Dutch Language Test - Adarsh Singh
From: Adarsh Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 2 Apr 2021 06:44:50 -0400

| | Foreign Language Screening Test

Name | Adarsh Singh    /  (91) 7007319433    / [email-masked]
Whats your first language | Dutch

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer your ordered hand bag from our online store 14 days back. The order was shipped by us, and handed over to courier company same day when the order was placed.

The courier tried to deliver the order to you but the address as per the courier was wrong.
Please provide us the right address so the order was delivered to your address.
Thanku

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer.
As per the policy of e-commerce companyaies we trying to solve your problem.
Soon our team will contact you regarding this issue.
Thanku

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