Subject: Arabic Language Test - Muzaffar hussain
From: Muzaffar hussain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 2 Apr 2021 06:06:33 -0400

Foreign Language
Screening Test

Name

Muzaffar
hussain     /  (+91) 8574642475
/ [email-masked]

Whats your first
language

Arabic

Based on your
understanding of situation 1 above, assuming you are the customer service
representative, please draft a response to customer's email. Please make sure
that your email is grammatically correct and properly formatted.

Hi dear customer

thank you for contacting with us

we really apologize for inconvenience

As per our record courier team attempted to deliver at your registered address
that was wrong and incorrect there for we request to share  your correct
address with correct contact number  and our relevant team try to deliver as
soon as possible that your orderd could be send and deliverd as soon as
possible

thanks

regards

support team

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi dear
customer

thank you for contacting with us

we really encerly apologize for inconvenience

We would like o inform you we have escalated your orderd to concern to relevent
team that they will be contact you as soon as possible to fix your problem and
we assure you your same mistake will not be repeated again

Do not hesitate to contact with us

thanks

support team