Subject: Arabic Language Test - Md Sufyan
From: Md Sufyan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 2 Apr 2021 05:57:50 -0400

| | Foreign Language Screening Test

Name | Md Sufyan     /  (971) 8809262    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi sir,
Thank you for contacting us, you are our valuable customer and important to us, we are very sorry for delay and inconvenience happened to you due to some unknown external reason.
Babyshop.com is very professional and honest company. to serve our customers and to give our best to them is our first priority and duty, our customers are important to us we never compromise with their services, we will be happy to serve you and to give our best, we assure you to deliver your order as early as possible. We are checking the status and find out how the delay happened so that it would never happen again. We are sorry for the delay and the inconvenience happened to you, we are checking your delivery status and trying our level best to serve you on time.
Thank you and have a great day.
Babyshop.com.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,
Welcome to Homebox team.
Thank you for informing us and raising the complaint.
You are our valuable and important customer, serving our customers is our first priority and duty, we really very sorry for inconvenience happened to you. We are always happy to serve you and give our best to you, we assure you to replace the unit with new one and apologise for the inconvenience.
We are professional company we always try our level best to avoid any inconvenience happened to our customers.
Anyway we apologise for any inconvenience happened to you and thank you for contacting us, we respect you and your relation with us.
Thank you once again and have a nice day.
Homebox team.

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