Subject: Arabic Language Test - Muhammed iqbal
From: Muhammed iqbal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 2 Apr 2021 05:53:37 -0400

| | Foreign Language Screening Test

Name | Muhammed iqbal    /  (91) 8075693621    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Ddear
customer,we are happy to help you in all time .
we are sorry to hear your problem on undeliverd order.

When you ordered, the shipping process started on that same day automatically. Your package was picked up from our warehouse on 1-4-2021 and it’s now with corrior agent which they did not found your adrress  which you given in specified location, so if you resend tje the exact adress as soon as possible ,it will well on the way to you. You should receive delivery on the next day, according to their last update.

thank you for help you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Ddear
customer,we are happy to help you in all time .
we are sorry to hear your problem.
dont worry ,our team will contact you soon and be there tommorow for solve your problems,you have warrenty on the purchased product so you will be get a new one product after chek our team as soon as possible .

thank you

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