Subject: Arabic Language Test - Abdulsaboor Jawid
From: Abdulsaboor Jawid <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 2 Apr 2021 05:02:48 -0400

| | Foreign Language Screening Test

Name | Abdulsaboor Jawid     /  (0091) 9560793758    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Thanks for contacting Babyshop.
We apologize for the inconvenience caused to you and the delay happened.
We have checked with your order details as your order was shipped on same day.

We have checked as your registered address with us is incomplete, please check and provide us your complete address and we will raise a request to the delivery team to check and deliver it as soon as possible.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,
Thanks for contacting Homebox, we apologize for the inconvenience caused to you.

We are sorry we do not have return policy for firniture items once it is assembled.

We will help you out and raise a request to the concerned team to check and visit you to do the needful.
Please share with us some pictures for the damage part and we will forward your request to the team.

Thanks and Regards
Your friends
Homebox support team.

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