Subject: Chinese Language Test - Sarthak Prakash Sinha
From: Sarthak Prakash Sinha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 2 Apr 2021 04:14:41 -0400

| | Foreign Language Screening Test

Name | Sarthak Prakash Sinha    /  (+91) 761966963    / [email-masked]
Whats your first language | Chinese

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Greetings of The Day!!

I hope you are doing good during this pandemic situation.
As I have got to know from your past complaint that there is some address issue in shipping your order. Firstly I would like to apologise for the inconvenience caused to you. Ma'am/Sir as I have checked that the address you have provided to us is wrong as per the courier. I request you to provide us the updated address with the correct pincode and landmark. We'll be delivering your order as soon as possible.
Once again Inconvenience caused is deeply regretted.

Regards;
Sarthak Prakash Sinha
Hope to serve you better.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Greetings From the Day!!

Hope you are doing great in this pandemic situation.

Maam/Sir I have gone through your previous complaint and based on that I would like to tell you that according to our policy we'll be sending our technical team to visit your home and the team will check that what is the reason behind that. We will provide you the best possible solution as per the feedback of our technical team.

Hope to serve you better.

Regards;
Sarthak /Prakash Sinha

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