Subject: Spanish Language Test - Pratyush Sharma
From: Pratyush Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 2 Apr 2021 04:14:36 -0400

| | Foreign Language Screening Test

Name | Pratyush Sharma    /  (+91) 8448560388    / [email-masked]
Whats your first language | Spanish

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

Thank you for contacting us.

We would like to inform you that the product shipped the same day via FedEx courier services with the tracking ID ...

We request you to kindly reconfirm the shipping address as the order was not delivered due to incorrect address as per FedEx.

Moreover you can also update the address using the contact details of FedEx.

Feel free to contact us.

Regards

babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Thank you for contacting us.

We request you to kindly share the pictures of the scratches of the TV cabinet with us.

We assure you that we will look into this matter and do the needful.

Feel free to contact us.

Regards

Homebox team

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