Subject: Arabic Language Test - Amar partap Singh
From: Amar partap Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 2 Apr 2021 03:33:16 -0400

| | Foreign Language Screening Test

Name | Amar partap Singh    /  (201301) 9311360707    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer

Thank you for writing us.

We understand your concern that you want to know the status of your order.We will like to know u that the product has been dispatched via bluedart and it is not reaching you due to your wrong address.

You may also track your status www.bluedart.com with AWB NUMBER 12345

We would like to thank you for your understanding interest. We would love to hear from you. Please share your valuable feedback about the support provided by completing the email survey.

Regards
Ap Singh

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer

Thank you for writing us.

We understand your concern regarding the Tv Cabinet we installed in your house. We will like to know u that the our executive support will be coming at your house within 24-48 working hours.

For further queries please be free to write to us

We would like to thank you for your understanding interest. We would love to hear from you. Please share your valuable feedback.

Regards
Ap Singh

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