Subject: Arabic Language Test - Ahmad Houkan
From: Ahmad Houkan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 1 Apr 2021 11:23:23 -0400

| | Foreign Language Screening Test

Name | Ahmad Houkan    /  (+91) 8448841808    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

First of all, we do apologize for your inconvenience that caused.
I just checked, it was a technical issue in our system. I can assure you that we are working on it now.
I'd like to tell you that you will receive the massage from our team as soon as possible to knowing you about the arriving time.

Please feel free to contact us any time you want

Have a nice day

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul

I am sorry to hear that, I am going to arised your complaint to our relevant department and I can assure you that they will contact you as fast as can to help you further.

Please don't hesitate to contact us any time you want

Have a pretty day

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