Subject: German Language Test - Kanchan Pal
From: Kanchan Pal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 31 Mar 2021 13:04:08 -0400

| | Foreign Language Screening Test

Name | Kanchan Pal    /  (+91) 8279764431    / [email-masked]
Whats your first language | German

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello sir,
I am extremely sorry for the inconvenience caused to you. I have confirmed with the courier partner that your handbag is shipped. Due to heavy rainfall in the area, the roads are blocked so there is slight delay in the delivery.

It will take 2-3 working days to get delivered to you. Meanwhile, kindly confirm if the below mentioned address given by you is correct-
HOUSE NO. 226, ISLAM NAGAR MEDICITY GURGAON HARYANA-122003.

Please revert to the same email.

Regards,
Kanchan Pal

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Sir,

I apologize for the inconvenience that has been caused to you. You have mentioned that when the team left, then you spotted the scratches. For this, our enquiry team needs to look into this matter as we are not sure if the installation team had done that.

I am escalating this issue to the enquiry department so that they can look into and go through all the details.

If you have any query, feel free to revert to this email.

Regards,
Kanchan pal

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