Subject: Arabic Language Test - Achai Ring
From: Achai Ring <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 31 Mar 2021 05:32:38 -0400

| | Foreign Language Screening Test

Name | Achai Ring    /  (91) 7032518021    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Greetings dear customer

We’re very sorry the misbehaving of our executive and we will work to improve it

We apologies for the delay of the product
We ask you to be patient while we are solving the issue
We will contact you back shortly

Regards : BabyShop team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Greetings dear customer
We apologies for the delay
You can exchange the product right after delivery, however some of products can’t be exchanged according to it’s policy
We promise to solve the issue as soon as possible
We need your patience

Regards : BabyShop team

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