Subject: French Language Test - Ankush Sharma
From: Ankush Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 30 Mar 2021 14:02:04 -0400

Foreign Language
Screening Test

Name

Ankush
Sharma    /  (+91) 8699358069
/ [email-masked]

Whats your first language

French

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Dear
Esteemed Customer,

Thanks for your email to notify us of the difficulties you have been
experiencing with our delivery recently.

Despite our effort to deliver your order on time, it’s quite unfortunate that
we didn’t meet up with the time allotted for the delivery of those
products.

And I'm sorry to hear that our courier guys shouting on you. Please accept our
apology on behalf of our courier team.We will assure that this will not happen
again.

Best Wishes,

Team Babyshop

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
Customer,

I first would like to apologize for any unprofessional attitude of my support
team towards your complaint.

We would do our best to deliver you the trouser you order.

Due to some internal fault it took some extra days to deliver your order to
you.

We will got you complaint and will get back to you with the solution as you are
our valuable customer we wont let you down.

Best wishes,

Team Amazon